Interpretation and Translation Services

Interpretation and translation services and services for the hearing and visually impaired are provided at no cost.

Interpretation services

AmeriHealth Caritas District of Columbia (DC) will provide oral interpretation services if you need them, including at the hospital. Please call Enrollee Services at 1-844-214-2470 (TTY 711)  to get interpretation services. Please call us before your doctor’s appointment if you need interpretation services. Interpreter services are usually provided over the telephone. If you need an interpreter to be with you at your doctor’s appointment, you must let us know two business days before the appointment.

Translation services

If you get information from AmeriHealth Caritas DC and need it translated in another language, call Enrollee Services at 1-844-214-2470 (TTY 711).

Services for hearing and visually impaired

If you have trouble hearing, call Enrollee Services at 1-844-214-2470 (TTY 711) . If you have trouble seeing, call Enrollee Services at at 1-844-214-2470 (TTY 711). We can give you information on an audio tape, in Braille, in large print or in another language.

Complaints and grievances

If you requested to have interpretation services at your medical visit but did not receive them, you can file a complaint/grievance. Learn how to file a complaint.