Important Numbers
Questions about AmeriHealth Caritas DC
Enrollee Services: 1‑844‑214‑2470 (TTY 711)
Hours: Monday – Friday, 8 a.m. – 6 p.m.
If you need behavioral health care or have a behavioral health question
Contact your primary care provider's (PCP) office or
DC Department of Behavioral Health Hotline: 1‑888‑793‑4357
Hours: 24 hours a day, seven days a week
If you need to see a doctor within 24 hours (urgent care)
Contact your PCP's office
If you are out of town and need a prescription filled
Pharmacy Enrollee Services: 1‑844‑214‑2474 (TTY 711)
Hours: 24 hours a day, seven days a week
If you need someone who speaks your language or if you are hearing impaired
Enrollee Services: 1‑844‑214‑2470 (TTY 711)
Hours: Monday – Friday, 8 a.m. – 6 p.m.
To confirm eligibility
Healthy DC Plan Contact Center: 1‑833‑432‑7526 (TTY 711)
Hours: Monday – Friday, 8 a.m. – 6 p.m.
To report fraud
AmeriHealth Caritas District of Columbia's Compliance Hotline: 1‑800‑575‑0417
Hours: 24 hours a day, seven days a week
Enrollee Services: 1‑844‑214‑2470 (TTY 711)
Hours: Monday – Friday, 8 a.m. – 6 p.m.
Additional information related to a prior authorization request or appeal
Enrollee Services: 1‑844‑214‑2470 (TTY 711)
Hours: Monday – Friday, 8 a.m. – 6 p.m.